Wireless Federation CEM Webinar with Mamdouh Mounir, from Roshan and Etisalat

Our latest webinar on CEM joined by Mamdouh Mounir who has spent the last 25 years at Roshan, Etisalat and Orange Egypt in Customer Experience, Customer Care Channel Management and Sales roles across projects in Asia-Pacific and Africa. The webinar covers 5 themes:
– Culture & it’s relevance in CX,
– Cost centre to profit centre,
– Importance of Tech in CX,
– Importance of Digital in CX,
– Amazon like experience, rise of Digital First Telcos